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How We Protect Your Information at mpo bet

When you open an account with us, your personal data and payment details are protected through encryption and secure verification steps.

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mpo bet How We Protect Your Information at mpo bet
REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Email Support

Send privacy requests to our team at [email protected]. We respond to data access and deletion inquiries within 7 business days and verify your identity before releasing account information.

Live Chat

Open the chat widget during lobby hours to ask about your stored data, cookies or account privacy settings. Our team is available 08:00–22:00 WIB daily to walk you through privacy options.

Account Settings

Visit your account dashboard under Settings → Privacy to review what data we hold, adjust cookie preferences and manage communication opt-outs without contacting support directly.

DATA SECURITY

How We Keep Your Privacy Secure

Encryption in Transit

Every deposit, withdrawal and login travels through SSL encryption, so DANA, OVO, GoPay and QRIS transfers and your password are never visible to outsiders. We use industry-standard protocols across all devices.

Verification Before Access

We verify your phone number and email when you first deposit to confirm ownership. If you request a password reset or data download, we send a verification link only to your registered email before granting access.

Retention Limits

Account data stays in our system while your account is active. After you request closure, we retain transaction records for the period required by local law, then securely delete personal information unless you've requested export.

Third-Party Restrictions

We share payment data with DANA, OVO, GoPay and QRIS partners only to process your transaction. We do not sell or lease your personal data to advertisers, and do not pass contact details to external marketing networks.

Fraud Monitoring

We scan login patterns and transaction patterns to spot unusual account activity. If we detect a risk — a new device, a large withdrawal — we send you a security alert and may ask you to verify before proceeding.

Cookie Choices

Your browser settings let you disable non-essential cookies anytime. We use session cookies to keep you logged in and analytics cookies to track lobby performance; you can adjust these in Account Settings.

Your Privacy Rights Explained

Yes. Go to Account Settings → Privacy or email [email protected] with 'Data Access Request' in the subject line. We'll send a report of your stored information, deposit history and device logs within 7 business days after we verify your identity.

We retain withdrawal and deposit records for the period required by local law to handle disputes and comply with regulations. After your account is closed, we delete personal information securely within 90 days unless a dispute or investigation is pending.

Your payment details are encrypted and processed only by our payment partners. We do not store full card or account numbers on our servers — only transaction IDs and amounts needed to track your balance and process withdrawals.

When you request account closure in Settings, we stop accepting logins immediately. Your transaction history remains for compliance purposes; your name, email and phone are de-identified. You can request full data deletion by emailing [email protected].

Yes, we use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser settings or in Account Settings → Privacy without losing core functionality like wallet access.

Only you and mpo bet staff with verified roles (support, fraud team, compliance) can access your account. Payment partners see only the transaction data needed to process DANA, OVO, GoPay and QRIS transfers. We never share your personal data with marketers or third-party advertisers.

Email [email protected] with details of the issue. We acknowledge privacy reports within 24 hours and investigate within 7 days. If a breach occurs, we notify you directly by email and phone to your registered contact details.